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While being on-call is undeniably challenging, and there are well-known management practices to ease the life of on-call SRE engineers, much less attention is paid to the management practices that can improve the experience for development teams. These teams often bear the burden of frequent incident escalations, and it’s crucial to implement strategies that make their lives easier as well. In this article, we will explore key practices to reduce the amount of escalations to the development team by the on-call team, ensuring smoother operations and better overall efficiency.

In today's software development landscape, the understanding of observability and its necessity has grown clearer for many companies. However, despite this awareness, many still fall into the 80/20 rule, where 80% of organizations mistakenly consider regular monitoring as observability. In this article, I want to emphasize why implementing observability should be regarded as a continuous process and a crucial component of software development projects.

I should start this article by stating the obvious: In today's fast-paced digital world, the efficiency and reliability of our technological infrastructures have become paramount. As we weave through the complex web of software and systems that support our daily operations, the role of monitoring these systems escalates from a mere task to a critical necessity. However, there's a gaping chasm between simply monitoring and monitoring with a purpose.